COVID-19 Response

COVID-19 Response

December 5: Jade Brings Wi-Fi Connected Security Cameras to Southern Colorado

Did you know? Rural areas like ours experienced a home burglary every 30 seconds, with only 13% of those cases being solved in 2021. We know that by working together, as neighbors, we can keep our community safer. Meet Jade Security – a system of Wi-Fi enabled security cameras – that protects your home, your neighborhood, and our community.

We believe protecting your home should be easy, simple and affordable so we’re offering 40% off professional installs on our whole home haven plan between now and January 31st, 2022.

Learn more about Jade Security by clicking here.

Jade Security Whole Home Haven Camera Package in white

October 22: Groundbreaking technology brings broadband access to Manassa – Valley Courier

Last week, a ribbon cutting ceremony was held in the small town of Manassa, celebrating a long awaited high-speed road (that you can’t see) and a much needed new community (on top of a community that already exists). Put more directly, it was the celebration of this small, 900+ person community getting access to broadband, the fastest of its kind, that will take the town into the future via groundbreaking “mesh technology.”
The full article is available from the Valley Courier here.
Rick Garcia of Dola and Josh Wehe of Jade Communications Cut the Ribbon

Ribbon cutting ceremony with North Conejos School District students, Exec Director of DOLA Rick Garcia and Jade Communications’ Director of Operations Josh Wehe.

October 14: Manassa is Colorado’s First Multi-Gig Internet Community – Alamosa Citizen

Alan Wehe is standing in the back of the room Thursday when he notices something amiss about the soon-to-start ribbon cutting to recognize the town of Manassa as Colorado’s first multi-gig community in Colorado.

Rick Garcia, executive director of the Colorado Department of Local Affairs, who is also on hand, calls the announcement  “A big deal day, for sure.”

But the founder of Jade Communications has something else on his mind before the “big deal” event begins. Boxes of doughnuts sit on a table untouched. Can’t have that, he thinks, and begins to personally offer doughnuts to the gymnasium-filled crowd, working the room to make sure everyone has a chance at a treat.

His instinct to pass out the doughnuts stems from a personal ethos he follows and preaches, which is: “I’m from the San Luis Valley. I live here. You’re my neighbor and we have to take care of each other.”

You can read the full story here.

Rick Garcia of Dola and Josh Wehe of Jade Communications Cut the Ribbon

September 24: Jade adds Multi-Gig to its Fun Broadband Formula – Telecompetitor 

Regional operator Jade Communications lays claim to being the first company in Colorado to offer multi-gigabit broadband – and the company is doing it with fixed wireless technology.
“What’s beautiful is we can now deliver next-day gigabit or multi-gigabit without a huge construction process or politics to get permits to bury fiber,” said Jordan Wehe, marketing director for Jade, in a phone interview with Telecompetitor. Terragraph technology achieves faster speeds in comparison with traditional fixed wireless technology because it uses high-frequency unlicensed spectrum that can support the faster speeds, albeit over relatively short distances. Terragraph overcomes distance limitations by having each customer’s equipment act as a repeater for other customers.
The full article is available here.
Jade's Wi-Fi Wizard at Work

Jade’s Wi-Fi Wizard, Dax Mortensen, makes the internet magic happen in homes and businesses across Southern Colorado

September 21: Manassa Gets a Broadband Boost – Alamosa Citizen

“Local telecommunications pioneer Jade Communications has introduced 2-gigabit broadband service for the town of Manassa in the company’s latest efforts to help small, outlying communities in the San Luis Valley access fast internet.

Jade said it is using emerging technology that gives users in Manassa greater internet capacity than any other community in the state.

‘What makes this announcement in Manassa so newsworthy is because there’s never been a community in Colorado that’s had access to this type of internet capacity,’ said Josh Wehe (below right), the company’s director of operations/ He goes on to explain, ‘A lot of people, they build their networks to a 1-gig capacity, and that’s 1,000 megabytes, and that is a good connection. But we don’t want our customers to be good, we want them to have access to great technology and so we took it to the next level.'”

Read the full article here.

Jordan Wehe (left) and Josh Wehe (right) lead Jade’s innovation and network deployment in Southern Colorado

August 28: Jade Makes Manassa Colorado’s First-Ever Multi-Gigabyte Community

Jade’s commitment to Manassa runs deep and we’re so excited to announce Manassa as Colorado’s first-ever multi-gigabit community! That means more of what our subscribers love to do online like family movie nights, extra guests on their Wi-Fi, and internet that allows them to get their school work and work work done faster.

Jade is currently taking Manassa Gig-Speed and making the switch from old, dated equipment to Jade’s revolutionary network is easy and painless. Not only will the network changes give Manassa residents the extra oomph they’ve only dreamed of, but our network will also ensure they have full control over their home Wi-Fi network.

Jade is currently taking pre-orders to ensure a fast, convenient, and exceptional transition for everyone who calls Manassa home.

Jade Internet in Manassa

Be one of the first people in Colorado to experience Internet as it was meant to be – 100% Buffer-Free

August 10: Jade Team Delivers Keynote at Regional Broadband Conference

When professional triathletes approach a curve while on their bike, they speed up. Others slow down. Why? What is it about amateur and casual athletes that cause them to slow down? Do they not know?  Is it fear? Team USA athlete and Jade’s Director of Marketing, Jordan Wehe (duathlon 2021/2022), and his brother and business partner, Josh Wehe (Jade’s Director of Operations), draw parallels between fighting for a podium finish at the World Championships and what they believe is the future of broadband innovation in Colorado.

Unsurprisingly, Josh and Jordan’s keynote was one of the most well attended sessions at Mountain Connect, the state’s largest broadband development conference. Together, they represented Alamosa and Southern Colorado with pride – and shared how Jade, single-handedly, is bringing cutting edge technology to the people who call this part of the state home.


Jordan Wehe (left) and Josh Wehe (right) present on how Jade is revolutionizing broadband across Southern Colorado

July 7: Jade Launches App to Power Wi-Fi Priorities at Home

Using their degrees from the University of Denver, Jordan (MBA 2019) and Josh (BA 2015) Wehe, both SLV natives and Jade employees, were honored recently for putting the power of Wi-Fi in the hands of parents and grandparents.

In this article, the two brothers talk about the power of community and relationships. “Technology and relationships have to work together,” Jordan says. “[We’re working on] understanding our subscribers better, understanding their needs better and being able to meet them where those needs are.”

The beautiful thing about Wi-Fi priorities, Josh adds, is ” [that it] allows users to divvy up the available bandwidth in their home and channel it to specific devices or applications. For example, during business hours, a working parent could prioritize Zoom calls, while pushing all the power into Netflix or an Xbox in the evenings.”

The Jade Wi-Fi app is available for free to every Jade customer.
Jade Wi-Fi Profile Usage

June 21: Jade is Named “Business of the Month” by the Monte Vista Chamber of Commerce

There’s nothing that makes our heart happier than giving back to our community. That’s why we’re super honored to be named the Monte Vista Chamber of Commerce‘s Business of the Month.

We sat down with the team at SLV Voices to talk about being named the World’s Most Innovative Internet company in 2020, making your internet experience fun and exciting, and the genuine care we have for the people of the San Luis Valley. We’re a local business (hint, hint).

You can listen to the full interview right here or on your favorite podcast platforms.

SLV Voices Interviews Jordan Wehe and Josh Wehe at Jade Communications about Jade Wi-Fi

Josh Wehe (Top Left), Jordan Wehe (Bottom Left) are interviewed by Adam Lock Sr. (Right) after Jade Wi-Fi was named the Monte Vista Chamber’s Business of the Month for June 2021.

April 25: Meet the New Jade Wi-Fi App

Meet our new mobile app – included in every Jade Internet connection. Easily control your in-home Wi-Fi, set bandwidth priorities, and connect 250+ devices. It’s internet the way it’s supposed to be.

April 6: Jade Teammates Josh and Jordan Wehe Honored by Alma Mater for Helping Close the Digital Divide in Rural Colorado

At Jade, we’re all about family. And that includes the people that work here. Recently, Josh and Jordan Wehe (brothers), both Jade employees, were honored by their alma mater for their work in closing the digital divide in rural Colorado. Josh and Jordan are both local boys, having grown up in the San Luis Valley and graduated top of their class from Alamosa High School.

Josh (BA ‘ 14) attended the University of Denver for his undergraduate work, triple majoring in philosophy, international studies, and Spanish. Jordan (MBA ’19) attended DU’s Daniels College of Business to do his masters in marketing and digital strategies. After graduating, both brothers moved back home to help the people who call the San Luis Valley home with internet access and control.

Together, the two lead industry in transforming the way people think and talk about the internet. You can read the full article from the university here.


Jordan (center) and Josh (right) Wehe with their younger brother James at Commencement in 2019.

January 27: Jade Helps Local Students, Parents with Pandemic Related Internet Problems – The Colorado Sun

“Jade knows the potential of the internet. They’re expanding while long-time competitors, like Charter Communications and Lumen (formerly CenturyLink) in the San Luis Valley, are not as active,” wrote Tamara Chuang, a reporter for the Colorado Sun. “Since the pandemic began, Jade has been working with more than a half-dozen school districts in the San Luis Valley to provide students with broadband at home. And then the company wanted to figure out how to solve the distraction issue after hearing from customers.”

Being a local company, we care deeply about our community – that includes helping parents, students, and teachers adapt to the new normal caused by the COVID-19 pandemic. In order to help struggling families and time-starved parents, we’ve developed new internet tools, like the Jade WiFi app, Advanced Parental Controls, and our award-winning Premium Wi-Fi service.

You can read the full article here.

Jade WiFi Filters

January 14: Jade Donates 200 Pounds of Food to Local Food Bank

Hunger is affecting millions of people across Colorado this year. At Jade, we are committed to giving back to our communities and helping feed the people that call the San Luis Valley – and it’s surrounding areas – home. That’s why, throughout the holidays, we encouraged our team to come together, fight hunger, and bring hope to folks in the San Luis Valley.

Today, we delivered the totality of the food donations to La Puente’s Food Bank Network of the San Luis Valley. The donation was over 200 pounds!

“I love my community. I love the people that call the SLV home,” said a Jade employee. “With everything that’s going on with social injustice and COVID, the only thing that’s going to bring us closer together is love. I know people are hurting, people are in need. How do I bring that love? If you show people that you love them.”


December 22: Jade Wins Highly Coveted Global “Innovator of the Year” Award – The Valley Courier 

Jade Communications, a Southern Colorado internet provider, was named “Innovator of the Year” by Calix, a software, cloud, and services provider, during it’s ConneXions 2020 conference.

Jade Communications’ new mobile app with internet parental controls and network privacy features is changing the way Southern Coloradans are connecting online.  These innovations are being recognized globally, having earned the company the highly-coveted Calix Innovations Award. The international industry award is given to the top internet provider for delivering the ultimate subscriber experience.

Click here to read more about our award and how we’re changing Southern Colorado and the San Luis Valley through amazing in-home Wi-Fi experiences.

Jade Internet Named Most Innovative Internet Service Provider in 2020

December 7: Mid-Pandemic Report Card

In the rural Colorado communities we serve, many of our customers were content with a stable connection that enabled them to browse, stream their favorite shows and occasionally check work email from home. That quickly changed eight months ago when some broadband luxuries became necessities.

At the outset of the COVID-19 pandemic in mid-March, we offered all subscribers: free installation, a complimentary speed tier upgrade, and a premium Wi-Fi upgrade—all at no cost for 60 days. After the complimentary period, 62 percent of those who had upgraded a service tier opted to keep it. Our doubling (and, in some instances, tripling) of bandwidth was critical to ensuring people could comfortably work and learn from home. We also offered them the ability to increase/decrease speeds to certain devices (or limit access for apps like TikTok on children’s devices during certain times of day) via the Jade WiFi app. Following our conversations with seven different school districts across the San Luis Valley, we’ve connected more than 100 students and are still working with these districts to get even more of their most remote students connected.

TechDirt, a leading rural broadband publication, highlighted our pandemic response and proposed it as a model for other regional communication providers. Read the full article here.

October 1: Helpful Information To Keep Your Family Safe this Fall

As a local company, we know we have a responsibility to our community when times get hard. That means following all local, state, and federal guidelines to ensure the safety of our team, our subscribers, and our community at large. That also means taking the necessary steps to ensure a fast, consistent internet service to empower our local workforce, our students, and the countless businesses who rely on us for a stable connection.

Here are some helpful links from federal, state, and local authorities:

August 27: Jade Office Remains Closed to Public

Please know, the safety and wellbeing of each Jade subscriber and team member is our top priority. We are actively following CDC guidelines and implementing additional preventative measures to ensure we are keeping our communities connected without taking unnecessary risks. One of those measures is keeping our office closed to the public. By doing this, we are minimizing contact, ensuring our team is healthy and ready to serve you.

If you need to make a payment, we recommend doing so online at, with a credit card over the phone by calling 719.589.5140, or by utilizing the payment drop box located on the East side of our building.

July 10: Jade Announces New Work From Home Internet Plan

As the fallout from the novel coronavirus continues, it is clear that ordinary, basic Wi-Fi will not meet the demands of the thousands of people in the San Luis Valley working from home. To meet this growing need and to provide our subscribers with the best experience online, we created and developed a new, super charged internet plan: Wi-Fi to Work from Home.

Also called Wi-Fi for Streamers, Wi-Fi to Work from Home provides enough bandwidth for several household members to stream HD/4K video, work from home, and do homework – all at the same time. Wi-Fi to Work from Home comes with maximum bandwidth to help you conquer the work from home experience.  Plus, it comes with Jade Premium Wi-Fi and can be managed through the Jade WiFi mobile app.

No more compromise when your job depends on it.

June 25: Network Level Home Security Now included with Jade Premium Wi-Fi

Our network-level security suite is now included with Jade Premium WiFi and can be accessed on the Jade WiFi app! Jade WiFi app is available for FREE on the Apple Store and Google Play. Our security system ensures what’s outside your network stays there, safeguarding your connectivity against malware and viruses. With consistent, fast service in every area of your home, and Wi-Fi that’s always connected and manged for you, everything on your network remains secure.

Features of Premium Wi-Fi Security:

  • Protects EVERY device in the home, not just individual devices
  • Proactively blocks malicious websites and suspicious content
  • Protects your data from cyber threats
  • Empowers you to take control of your network security
  • Reduces the odds of malware infecting devices in your home network

May 7: Jade Releases New Wi-Fi App

As all of us struggle to come to grips with the ramifications of the pandemic, we’ve developed and launched the all new Jade WiFi app. The app is a huge life save for Jade subscribers, especially as they work from home and pursue remote learning.  The app, available for free on the App Store and Google Play, allows users to change their network name and password, run remote speed tests, set up a guest network, view network usage, enable/disable WiFi applications via the app, and so much more. The Jade WiFi app is available in both the App Store and on Google Play.


April 10: Jade employees encouraged to support local businesses

We know times are tough, and may get tougher in the coming weeks, so we’ve encouraged our team to help. As a local business, we want to help other local businesses. So we have encouraged all Jade team members to support local businesses, including local restaurants. For employees experiencing job loss or other hardships in their households, there is no requirement to shop or spend.


Some examples so far of how our employees have spent their money: ordering take out from local businesses, placing online orders for school supplies, and purchasing gift cards to local businesses for personal use or to help others in need.

As an organization, Jade has purchased and provided gift cards to local restaurants to all employees as an example of how to support local business and as a way to say thank you to our team members.

April 4: Jade delivers lunch to healthcare workers at San Luis Valley Health 

Understanding the pivotal role restaurants and healthcare workers have on the vitality of the San Luis Valley, on Saturday, April 4th, we provided gourmet meals from a locally-owned restaurant to essential healthcare workers on the frontlines of the COVID19 defense at San Luis Valley Health Regional Medical Center. Along with meals, we also provided T-shirts and hand-written thank you notes.

“This was an amazing collaboration of local businesses coming together to recognize all the hard work our employees do here in the San Luis Valley,” said Kelly Gurule, SLV Health Foundation Director. “The staff, at both SLV Health Regional Medical Center and Conejos County Hospital, truly appreciate all the work that went into this, and are thankful to be working with such supportive businesses.”

As a locally owned company, we are proud to serve and support our community during these difficult times. We encourage other businesses to support our frontline healthcare workers in fighting the coronavirus. Read full article on the Valley Courier website by clicking here.

Jade supports SLV Health, Valley Courier during COVID19

March 24: Jade becomes only San Luis Valley company to sign the FCC’s “Keep Americans Connected Pledge” 

Together with our sister company, Blanca Networks, we signed the Federal Communications Commission’s “Keep Americans Connected Pledge.” We are the first and only providers in the San Luis Valley to sign the Pledge. Along with the other 390 U.S.-based broadband companies and associations that have signed the pledge, we promise to work with customers negatively impacted by the coronavirus pandemic.

In addition to signing the “Keep Americans Connected” pledge, we have also committed to offering free internet installs to new customers, provide complimentary speed tier upgrades to families/small businesses, and make available advanced Wi-Fi gear to handle the increased demand as a result of state-mandated online learning and working from home. Read full article on the Valley Courier website by clicking here.

March 16: Jade Communications Statement – COVID-19 

We recognize that with the constantly changing COVID-19 situation around the world and in our country, this is an unprecedented time for everyone — a time that, for many, is filled with uncertainty. Our hearts and thoughts go out to each and every one of you.

Our priority is the health and safety of our community, customers, and team members. We are adjusting our policies and procedures to enable and encourage employees who are sick to stay home. We are increasing the frequency and rigor of cleaning and disinfecting in our store, offices and operations environments. We are encouraging our staff to maintain social distance from each other and customers as much as possible, and of course, to wash their hands frequently. Our goal is to keep all our employees healthy and working to best service your needs.

As a precautionary measure, we have temporarily closed our storefront to the public. However, we are 100% staffed and ready to serve you. We are continuing to install broadband internet services, provide technical assistance and billing support, and provide premium Wi-Fi service upgrades. We encourage our customers to connect with us using remote means, including calling us at 719.589.5140, visiting our website at, and/or talking with us through our chat function on the website.

We recognize that many people will be relying more than ever before on our broadband internet services to keep connected to important public health information, work, school, and their loved ones. We have taken the FCC’s “Keep Americans Connected Pledge” and pledge the following to you:

Given the coronavirus pandemic and its impact on our community, Jade pledges for the next 60 days to:

  1. Install new services for free

  2. Provide complimentary speed tier upgrades for families/small businesses needing more bandwidth

  3. Make available advanced Wi-Fi gear to provide a better internet experience

As we have committed to this pledge, we have received some inquiries regarding speed upgrades. As it stands, Jade Communications is able to offer speed tier upgrades on a case-by-case basis. While this is usually a paid upgrade, we have removed the payment functionality for 60 days to ensure you have enough bandwidth to stay connected to friends and loved ones. If a customer would like to upgrade their service they must contact us through phone or chat.

As the Coronavirus situation continues to evolve, we will rely on health and safety information from experts to ensure the decisions we make are consistent with local community, state, and federal standards.

*After 60 days of a free speed upgrade, customers will be charged regular rates unless he/she has requested a downgrade. Speed tier upgrades are available at no extra charge from 16 March to 15 May.