What is Emergency Response and how does it work?

By |2022-05-03T11:42:00-06:00January 3rd, 2022||

With Emergency Response you have 1 tap access to fire, police, or medical responders.   How Emergency Response works:.   Then choose from these options: Fire. Our 24/7 Emergency Response monitoring team calls the fire department for you and provides the location information you set in the Arlo app. Police. Our 24/7 Emergency Response monitoring team calls the police department for you and provides the location information you set in the Arlo app. Medical. Our 24/7 Emergency [...]

How do I change the motion sensitivity on my Arlo camera?

By |2022-01-03T12:11:35-07:00January 3rd, 2022||

If you get too many or too few motion activity notifications, try these steps to test or adjust the motion detection sensitivity of your Arlo camera. To test motion sensitivity settings on your Arlo camera:  Launch the Arlo app or log in to your Arlo account at my.arlo.com. Tap Settings > My Devices. Tap a device. Tap Device Utilities > Motion Detection Test. Move the [...]

What do the icons in the Arlo app mean?

By |2022-04-26T09:50:19-06:00January 3rd, 2022||

To check Your Jade Security Device Status: Launch the Arlo app or log in to your Arlo account at my.arlo.com. Tap or click Settings > My Devices. Select a device. The status icons and device settings display. Camera Status Icons:  Sound detection. If this icon is light gray, sound detection is disabled in the camera's currently [...]

Arlo Essential Wire-Free Camera Tour

By |2022-04-26T09:42:00-06:00January 3rd, 2022||

Legend: Spotlight: Activate the integrated spotlight manually, or set it to trigger when motion is detected. For more information, visit How does the spotlight on my Arlo camera work?. Note: The Arlo Essential Camera (VMC2020) does not have an integrated spotlight. Microphone: Use the integrated microphone to have a full two-way conversation with someone on the other [...]

How do I setup up smart notifications?

By |2022-04-26T09:31:00-06:00January 3rd, 2022||

To setup email alerts and/or push notifications: Open the Arlo app on your phone. Tap or click Mode and select the standalone camera for which you want to set up notifications. Tap or click the pencil icon next to the mode that you want to change. Inside the Edit Mode screen, the collection of rules that make up that mode displays. [...]

Why is my Arlo wire-free camera offline?

By |2022-04-26T09:41:56-06:00January 3rd, 2022||

If your Jade Security / Arlo Camera is offline, follow these troubleshooting steps: If your Arlo camera or device was working before and now it is offline, follow these troubleshooting steps: Is your Arlo device connected to the correct Wi-Fi network?  For help connecting with Wi-Fi, please call our Wi-Fi Wizards at 719-589-5140 For [...]

Jade Help

By |2021-11-29T11:15:27-07:00November 17th, 2021||

Email us at support@gojade.org. Get help over the phone by calling our Wi-Fi Wizards at 719-589-5140. Come say hi in person at our Alamosa store located at 129 Santa Fe Avenue. Connect to one of our expert techs by clicking the orange button in the bottom right hand corner of this [...]

Community Impact

By |2021-11-17T12:51:15-07:00November 17th, 2021||

Community Impact Community service projects allow Jade team members to give back with time and labor in support of the wonderful organizations that work to enhance quality of life in our community. It’s also a team building exercise, building a culture of service and gratitude within and throughout our organization. If you have an [...]


By |2021-11-17T13:07:15-07:00November 17th, 2021||

We exist to make our communities a better place Our dedicated mission is to make our communities a better place to live by providing fast and reliable internet for homes and businesses. Our commitment is first and foremost to our customers and community – we’re proud to serve hospitals, schools, clinics, airports, banks, churches, [...]

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