Animation showing "Cyber Mesa" turn into "Jade"

You are in the right place.

Cyber Mesa
is now Jade.

Yes, you’re in the right place! Cyber Mesa has joined the Jade family and we’re glad to have you here. Below you’ll find information about Jade and what to expect during the transition. (Spoiler: same great personal service, a friendly voice on the phone, and a company that believes showing you care means investing in great people.)

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Web mail

• NO DATA CAPS • NO CONTRACTS • NO PROMO RATES • NO DATA SOLD • JUST BETTER INTERNET •

4.6

Vector

Way above average

516

We aren’t cherrypicking

#1

At home in the centennial (and now New Mexico)

83

Measured independently

We didn’t write this. Google did.

Co-CEOs standing together

Future-forward. Family run. Then and now.

We know what it means to trust the company you do business with. Forty years ago, our dad started Jade with one goal: to give people a company they could rely on, not one that answers to shareholders. As brothers and Co-CEOs, that’s still the standard we hold ourselves to. And it’s why we’re always investing in better ways to keep our customers connected. The technology behind us is always changing, but the reason we’re doing it never has.

Meet Jade, the Modern Local Alternative.

Streaming, gaming, video calls, smart homes—handled without the frustration of big corporate internet.

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Streaming, gaming, video calls, smart homes — modern home freedom.

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What you see is what you pay. From month one. To month twenty-four.

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Fiber where possible. Next-Gen Wireless where it makes more sense.

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No $14/month modem rental. No extra hardware bill. Just internet.

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Why Jade isn’t 100% fiber

We’d be 100% fiber everywhere if we could. Local permitting and rural terrain mean we can’t trench fiber to every home on the timeline we’d want. Where we can build it in Colorado and New Mexico — we do. Where we can’t yet, we deploy advanced fixed wireless rather than handing you a coaxial connection dressed as something more modern.

Info Point

— Lucia C., Monte Vista, CO · Verified Google Review

Real people answer the phones.

4.6 stars, 516 reviews, #1 in Colorado. We’re proud of that.

What’s different is what happens when something goes wrong. We’re local — 129 Santa Fe Ave, Alamosa. When you have a problem, you talk to the people who built the network. Not a call center.

We’d rather earn your trust than oversell what we deliver. If fiber isn’t available at your address yet, we’ll tell you. If fixed wireless doesn’t fit your situation, we’ll tell you that too.

(719) 589-5140 · 129 Santa Fe Ave, Alamosa.

Your questions, answered

Company & Operations

Hi! We’re Jade, an internet and smart home services provider that makes the internet fun. Led by two brothers, Josh and Jordan, we’re committed to always evolving to provide the services that people actually need. We’re a family company first and foremost and believe great service comes from hard-working, local people.

Starting October15, Cyber Mesa is officially joining our family! We’re thrilled team up with the Hill family – and the greater Cyber Mesa team – to provide Santa Fe and Espanola simple, reliable, and superior service.

When you call us, you’ll get a real, friendly human on the phone. No bots here! We know local support matters, and we are thrilled to welcome familiar faces from the Cyber Mesa team into the Jade family to continue serving you. We’re incredibly grateful for the foundation they’ve built in Santa Fe and Espanola, and we’re honored to carry that local, family-friendly touch forward.

The lease on the current Cyber Mesa office happens to be running out, so those doors will be closing soon. We are actively scouting for a brand-new space in Santa Fe to welcome you. Until we get our new local hub set up, our team remains just a phone call away.

Plans & equipment

Your current plan and service agreements will transfer over to us seamlessly.

If you own and manage your own Wi-Fi router, you are more than welcome to keep using it.

That said, older, self-managed routers are usually the hidden culprits behind frustratingly slow speeds, buffering, and spotty connections. To solve this, we offer a fully managed Premium Wi-Fi service. It guarantees great coverage and comes with built-in cybersecurity to block viruses, malware, and intrusions. We firmly believe that privacy is a human right, and our network works hard to keep your home and business safe. Last year alone, we blocked 2.7 million threats to our customers’ homes and businesses—that’s one blocked threat every 12 seconds!

To access your Cyber Mesa web mail account, click this link and add it to your bookmarks for quick access in the future.

Billing & Payments

Starting this month, your billing cycle will run seamlessly through our system. Your Jade invoice will be generated on the 20th of the month and is due upon receipt. If payment in full isn’t received by the 10th of the following month, a late charge will be applied. You will be issued a new account number that can be used to sign into our customer portal.

To avoid late fees or a non-pay service disconnection, we strongly recommend setting your account up on autopay and using our secure customer portal. It’s the absolute easiest way to keep your service working without a second thought.

Glad you asked!
 
How do I pay my bill? 
For security reasons, you will need to login into our customer portal and confirm your payment information. Once in the portal, you’ll be able to enter your payment information and setup autopay. You’ll simply notice the name “Jade Communications” on your statement instead of “Cyber Mesa Computer Systems.”
 
Used to paying at the office? 
Since we are transitioning to a new office space soon, we recommend setting up Autopay through our online customer portal. All billing is done paperless. We’ll send you an email when it’s time to pay your bill.

Do I have to re-enter my payment information? 
Yes. For security concerns, you’ll need to manually enter your payment information in our customer portal. We accept most major credit cards and banks.

It’s super duper easy, and takes about 2 min.

  • Jump to our customer portal here
  • Click “dont have an account? Register here →” under the login button
  • Insert your invoice number and amount due
  • Select “auto pay” from the overview tab
  • Complete the registration
Future Plans & Support

For now, keep using the exact same Cyber Mesa phone numbers you’ve always used for technical issues, account questions, or to say hello.

Looking ahead, we are making major investments in Santa Fe and Espanola. Over the coming months, we will be upgrading the local network infrastructure to make your connection faster and more reliable as well as an improved email system. We operate on one simple belief: Community = Everything. Period. We can’t wait to get involved, support local Santa Fe events, and earn our place in the neighborhood we now call home.

Yes! We know your connection needs to fit your actual life, which is why we will be introducing our pre-built Lifestyle Bundles, specialized setups built to solve your biggest frustrations.

These will be rolling out in the Winter:

  • Work From Home Warrior: Say goodbye to frozen video calls with prioritized speeds that keep productivity up and distractions down.
  • Gamer’s Gambit: Enjoy ultra-low latency and responsive gameplay so you never lose a match because of your connection again.
  • Connected Casita: Your land. All of it connected. Wi-Fi coverage for the entire casita or countryside with smart cameras to protect your property.
  • Family Fortress: Keep the kids safe and screen time in check. Enjoy content filtering, built-in cybersecurity, and connected cameras to make your home your safe haven.
  • Heroic Hosts: Love having people over or run an Airbnb? Protect your investment property, delight your guests and visitors, and make your home welcome for all!

As a huge “thank you” for being a loyal customer through this transition, we will be offering exclusive, special discounts on these bundles when they launch. Keep an eye on your inbox this fall!

See what’s available at your address

No pitch. Just what’s available, what it costs, and what to expect.

(719) 589-5140

gojade.org

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