We’ve found that Wi-Fi produced by store-bought routers is the main source of frustration and cause of trouble tickets for people who do not understand why their speeds seem slow or why their online experiences are subpar. This is the reason why we’ve decided to offer a fully managed Premium Wi-Fi service for our subscribers (at no extra cost).
Premium Wi-Fi gives your home an upgrade with signal in every room, strong connections for all your devices, and increased speeds for faster online activity. And it’s included in the cost of your service. Premium Wi-Fi is required for your Internet connection to work properly.
What are the benefits of Premium Wi-Fi?
With Jade Premium Wi-Fi, you don’t have to worry about updating your router’s firmware to keep it operating and secure, and we make sure it supports the latest devices and fastest speeds with all the latest updates. Plus, you get to control your Internet experience with the award-winning Jade Wi-Fi App, available on both the App Store and Google Play. On the app, you can setup parental controls, run speed tests, create guest networks for parties and events, and get real time updates on your security and information. It’s truly worry free, stress free Wi-Fi.
Let Jade provide you with a worry-free, high-quality wireless home network. With more and more users and devices being connected to home networks, we can help you optimize your home Wi-Fi network to maximize the performance of your connected devices.
The internet is a magical place, and Wi-Fi extenders are one of the ways we make that magic work in every room, crevice, and space in your home. Jade Wi-Fi Extenders extend network range and speed to parts of your home that may have a Wi-Fi dead zone. Mesh extenders use your existing Wi-Fi network to extend it to devices on the other side of your home.
Jade Wi-Fi Extenders Include:
Smart roaming intelligently connects your mobile devices to the fastest Wi-Fi as you roam around your house for seamless 4k video streaming, web surfing, and more
Wi-Fi 6 wireless chips, enabling faster speeds than traditional extender
Outdated devices – also called legacy devices – operate in older software versions that can cause high levels of interference and do not allow you to take advantage of current Wi-Fi speeds. Mixed generations of gaming consoles can also cause issues.
Be Aware of Signal Obstructions
Physical obstructions in homes such as adobe walls, cement walls, thick mirrors, metal frames or siding, and some types of flooring, can reduce the range of a Wi-Fi network by 25% or more. Adding a Jade Wi-Fi Extender to your home can extend your signal and give your more internet in every room.
Protect your Data and Your Family
Don’t be an easy target for individuals looking to access your personal information to use for their own illegal purposes. Viruses and Spyware programs are being created at an alarming rate. To help secure your computer and protect your personal information, we offer several recommendations.
Since we bill in advance, your Internet billing cycle begins on the 20th of the month and ends on the 19th of the subsequent month for each month you’re using service. Your Jade bill is due in full by the 10th of the subsequent month. For example, your bill for July will be sent to you (by email or mail) on June 20th and must be paid in full by July 10th.
Your first Jade Internet bill will more than likely be higher than your following monthly bills. If your installation date does not take place on the 20th of the month, your first bill will include the charges for the upcoming month as well asa prorated charge for the current month.
How does the prorated charge work for the first month?
The prorated charge is a one-time charge for the period you’ve used your Jade Internet service in the first month. The prorated period begins the day you started service and ends on the 20th of that month. The prorated charge is included in your first bill along with the charge for the next month’s service. You’ll receive your next bill around the 20th of the month.
Why am I being charged extra for Premium Wi-Fi service?
All equipment and technology is included with your Jade Internet. There is no extra charge for equipment or technology (routers, switches, etc.). However, we are required by the government to itemize your bill. So, even though your equipment and technology is included in the cost of your Internet service it is itemized as a separate line item on your monthly bill.
I have a credit on my account. How will it look on my monthly bill?
If you have a credit on your account, it will show up on your monthly bill in parenthesis. This is not an amount that you owe, instead it’s a record of your account history.
Jade will notify you each month when your bill is due. In an effort to reduce our carbon footprint, you will receive your notice via email. In some cases, we’ll also send a printed bill to your mailing address on file. To ensure that you receive your email bill, please add firstname.lastname@example.org to the list of approved senders.
I’ve forgotten my password; how can I make a new one?jadecommunications2020-02-19T15:13:30-07:00
Tap or click Modeand select the standalone camera for which you want to set up notifications.
Tap or click the pencil icon next to the mode that you want to change.
Inside the Edit Mode screen, the collection of rules that make up that mode displays.
Tap or click the pencil icon next to the rule that you want to set up notifications for.
Under Alert, select the check box next to Push Notification to receive push notifications on your mobile device.
To receive email alerts, select the Email Alerts check box.
If you selected Email Alerts, tap the pencil icon to enter the email addresses of the people who need to receive email alerts. Note: The email address that is associated with your Arlo account is already included.
Tap or click Edit to enter additional email addresses.
Wi-Fi router: If your router isn’t connected to the internet, you can try unplugging your router, waiting 30 seconds, and plugging it back in. If your router still does not connect to the internet, please call our Wi-Fi Wizards at 719-589-5140
Is there Wi-Fi signal interference?
Environments with multiple Wi-Fi networks, Wi-Fi devices, or frequencies can cause signal interference. If possible, minimize the number of networks, Wi-Fi devices, and transmitted frequencies in the area where you place your camera.
Is your Arlo device receiving power?
If your Arlo device uses a battery, make sure the battery is charged (and properly inserted, if the battery is removeable). The Arlo app lets you know if your battery is low.
If your Arlo device is plugged in to an electrical outlet or solar panel charger, make sure that the connections are secure and that the outlet or solar panel is receiving power. We recommend that you use only Arlo cable accessories that are compatible with your Arlo product. Avoid using third-party charging cables.
Turn your Arlo device off and on:
If your Arlo device uses a removeable battery, remove the battery for ten seconds, then reinsert the battery. If you are using a wired device, unplug the power for ten seconds, then plug the device back in.
If you can’t turn off your device, go to the next troubleshooting step.
Is your camera too hot or too cold?
If your outdoor camera is too hot or cold, the Arlo app displays a warning, and the camera shuts down temporarily until it reaches a safe operating temperature.
Spotlight: Activate the integrated spotlight manually, or set it to trigger when motion is detected. For more information, visit How does the spotlight on my Arlo camera work?. Note: The Arlo Essential Camera (VMC2020) does not have an integrated spotlight.
Microphone: Use the integrated microphone to have a full two-way conversation with someone on the other side of your Arlo Essential wire-free camera.
Screw Mount Hole: Use the screw mount hole to attach your camera to the included screw mount. For more information, visit How do I mount my Arlo Essential wire-free camera?. Note: The Arlo Essential XL Spotlight Camera (VMC2032) has an additional screw mount hole at the bottom of the camera, next to the charging port cover.
Launch the Arlo app or log in to your Arlo account at my.arlo.com.
Tap or click Settings > My Devices.
Select a device.
The status icons and device settings display.
Camera Status Icons:
Sound detection. If this icon is light gray, sound detection is disabled in the camera’s currently selected mode. If the icon is black, sound detection is enabled. If the icon is orange, the camera is currently detecting sound.
Motion detection. If this icon is light gray, motion detection is disabled in the camera’s currently selected mode. If the icon is black, motion detection is enabled. If the icon is orange, the camera is currently detecting motion.
Wi-Fi signal strength. Shows the signal strength for the Wi-Fi connection between the base station and the camera.
USB device. If this icon is showing, a USB storage device is connected. If the icon is orange, the storage on the USB device is almost full.
SD card. If this icon is showing, a SD or microSD card is connected. If the icon is orange, the storage on the SD or microSD card is almost full.
If you get too many or too few motion activity notifications, try these steps to test or adjust the motion detection sensitivity of your Arlo camera.
To test motion sensitivity settings on your Arlo camera:
Launch the Arlo app or log in to your Arlo account at my.arlo.com.
Tap Settings > My Devices.
Tap a device.
Tap Device Utilities > Motion Detection Test.
Move the slider left or right to increase or decrease motion detection sensitivity. We recommend starting at a low setting.
Walk in front of your Arlo camera.
Keep moving, and increase the motion detection slider until the camera’s front LED light starts blinking. This means the camera has detected your motion and should be set at this level. Note: This test does not save new motion detection settings.
To change motion detection settings on your Arlo camera:
With Emergency Response you have 1 tap access to fire, police, or medical responders.
How Emergency Response works:.
Then choose from these options:
Fire. Our 24/7 Emergency Response monitoring team calls the fire department for you and provides the location information you set in the Arlo app.
Police. Our 24/7 Emergency Response monitoring team calls the police department for you and provides the location information you set in the Arlo app.
Medical. Our 24/7 Emergency Response monitoring team calls emergency medical responders for you and provides the location information you set in the Arlo app.
After emergency responders are dispatched to your home, Arlo’s 24/7 monitoring team provides updates to you via your preferred method of communication (text or call). In non-emergency situations, you can also call a friend from the Jade Arlo app. The Call a Friend option automatically calls a designated friend or family member from your phone’s contacts.