We’ve found that Wi-Fi produced by store-bought routers is the main source of frustration and cause of trouble tickets for people who do not understand why their speeds seem slow or why their online experiences are subpar. This is the reason why we’ve decided to offer a fully managed Premium Wi-Fi service for our subscribers (at no extra cost).
Premium Wi-Fi gives your home an upgrade with signal in every room, strong connections for all your devices, and increased speeds for faster online activity. And it’s included in the cost of your service. Premium Wi-Fi is required for your Internet connection to work properly.
What are the benefits of Premium Wi-Fi?
With Jade Premium Wi-Fi, you don’t have to worry about updating your router’s firmware to keep it operating and secure, and we make sure it supports the latest devices and fastest speeds with all the latest updates. Plus, you get to control your Internet experience with the award-winning Jade Wi-Fi App, available on both the App Store and Google Play. On the app, you can setup parental controls, run speed tests, create guest networks for parties and events, and get real time updates on your security and information. It’s truly worry free, stress free Wi-Fi.
Let Jade provide you with a worry-free, high-quality wireless home network. With more and more users and devices being connected to home networks, we can help you optimize your home Wi-Fi network to maximize the performance of your connected devices.
The internet is a magical place, and Wi-Fi extenders are one of the ways we make that magic work in every room, crevice, and space in your home. Jade Wi-Fi Extenders extend network range and speed to parts of your home that may have a Wi-Fi dead zone. Mesh extenders use your existing Wi-Fi network to extend it to devices on the other side of your home.
Jade Wi-Fi Extenders Include:
Smart roaming intelligently connects your mobile devices to the fastest Wi-Fi as you roam around your house for seamless 4k video streaming, web surfing, and more
Wi-Fi 6 wireless chips, enabling faster speeds than traditional extender
Outdated devices – also called legacy devices – operate in older software versions that can cause high levels of interference and do not allow you to take advantage of current Wi-Fi speeds. Mixed generations of gaming consoles can also cause issues.
Be Aware of Signal Obstructions
Physical obstructions in homes such as adobe walls, cement walls, thick mirrors, metal frames or siding, and some types of flooring, can reduce the range of a Wi-Fi network by 25% or more. Adding a Jade Wi-Fi Extender to your home can extend your signal and give your more internet in every room.
Protect your Data and Your Family
Don’t be an easy target for individuals looking to access your personal information to use for their own illegal purposes. Viruses and Spyware programs are being created at an alarming rate. To help secure your computer and protect your personal information, we offer several recommendations.
Since we bill in advance, your Internet billing cycle begins on the 20th of the month and ends on the 19th of the subsequent month for each month you’re using service. Your Jade bill is due in full by the 10th of the subsequent month. For example, your bill for July will be sent to you (by email or mail) on June 20th and must be paid in full by July 10th.
Your first Jade Internet bill will more than likely be higher than your following monthly bills. If your installation date does not take place on the 20th of the month, your first bill will include the charges for the upcoming month as well asa prorated charge for the current month.
How does the prorated charge work for the first month?
The prorated charge is a one-time charge for the period you’ve used your Jade Internet service in the first month. The prorated period begins the day you started service and ends on the 20th of that month. The prorated charge is included in your first bill along with the charge for the next month’s service. You’ll receive your next bill around the 20th of the month.
Why am I being charged extra for Premium Wi-Fi service?
All equipment and technology is included with your Jade Internet. There is no extra charge for equipment or technology (routers, switches, etc.). However, we are required by the government to itemize your bill. So, even though your equipment and technology is included in the cost of your Internet service it is itemized as a separate line item on your monthly bill.
I have a credit on my account. How will it look on my monthly bill?
If you have a credit on your account, it will show up on your monthly bill in parenthesis. This is not an amount that you owe, instead it’s a record of your account history.
Jade will notify you each month when your bill is due. In an effort to reduce our carbon footprint, you will receive your notice via email. In some cases, we’ll also send a printed bill to your mailing address on file. To ensure that you receive your email bill, please add firstname.lastname@example.org to the list of approved senders.
I’ve forgotten my password; how can I make a new one?jadecommunications2020-02-19T15:13:30-07:00
In your Greymail dashboard, select the email you want to release
Click on the email that was incorrectly marked
The email will then be delivered to your GoJade inbox
Determining your Friends/Enemies List
In your Greymail dashboard, select the heading titled “policies”
Identify how you want to categorize your email. You can categorize your email as: friends, friends and family, business contacts, trusted organizations, enemies, spam or suspicious email accounts, and any unwanted emails