What to Expect During Our Fiber Construction

We want you to be informed every step of the way.

Have questions? Call our Wi-Fi Wizards – we’re here to help.

Construction Steps


How deep will you have to dig to bury the fiber line?2023-06-15T16:49:54-06:00

The main line in the easements and right of ways are buried between two and four feet deep and the fiber drop to the house or to the pedestal may vary between 6 to 18 inches in depth.

There are flags and people in my yard, what are they doing?2020-07-02T16:32:23-06:00

The flags or marking in your area were placed by the local utilities companies and help our team identify where the lines are underground. When  Jade begins fiber construction, we use these markings to protect against damage to your property or utilities.

What is an “easement” or “right of way”?2020-07-06T08:44:26-06:00

The city/county owns small but specific portions of your property to access and maintain city utilities. We work with the city to access these areas as we build our fiber network.

A utility easement allows a utility the right to use and access a specific area of your property for constructing, operating and maintaining gas, electric, water, and sewer lines. The easement is often a permanent restriction on the property so that it transfers ownership with the home or property when sold. Having an easement gives the utility the right to use the land, but the utility does not own it.

A “right-of-way” is the surface and space above and below any real property in the city in which the city has an interest as an owner or trustee for the public for public travel including public streets, highways, avenues, roads, alleys, easements, sidewalks, tunnels, viaducts, or bridges.

Why is there a pedestal in my yard and not my neighbor’s yard?2020-07-02T16:38:39-06:00

During the design phase, the engineering team determines the most efficient way to provide service. They select the least intrusive intersecting rear property point as the general location for a pedestal which is often in the center of four property corners. From that point, the pedestal location is thoughtfully identified based on the following factors:

  1. Existing underground utilities.
  2. Location of the underground conduit that will feed the pedestal.
  3. Proximity to other pedestals.
  4. Landscape features and/or obstructions.
  5. Ease of accessibility for crews to construct and maintain the network.
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