What to Expect During Our Fiber Construction
We want you to be informed every step of the way.
Have questions? Call our Wi-Fi Wizards – we’re here to help.
Before you even hear about Jade in your neighborhood, we are working to design the fiber cable paths throughout your community.
- Engineers decide the most efficient way to bring fiber optics to the greatest amount of people in your area.
- Contractors, city officials, and Jade team members collaborate on the fiber path design and submit to your city for approval.
- Once approved, Jade partners with local contractors to begin the construction process.
In an effort to provide advanced notification of construction, Jade will use social media, website updates, neighborhood association meetings, email, and direct mail.
- The main fiber lines are constructed to the distribution points located throughout your neighborhood.
- Contractors and utility employees arrive in your neighborhood to mark the locations of existing lines in preparation for local construction.
- We construct the fiber path from the distribution points directly to utility easements in your neighborhood.
Our splicing team accesses each splice vault and tests the speed of light as it passes through the fiber to make sure your connection is Jade fast.
- The Jade team parks a splice trailer near the splice vault in your neighborhood to separate the individual fibers that will eventually connect directly to your home or business.
- The fiber is tested to ensure a clean, continuous path for the light to travel down.
- When splicing and testing are complete, the cables are sealed in an air-tight splice case and coiled back into the splice vault, ready to be accessed for individual installations.
Once your pre-order is received and the fiber system is ready, technicians arrive to connect the fiber to the side of your home or business.
- Once your pre-order is received and the splicing is ready, an installation appointment is setup to connect the fiber to the side of your home or business.
- Your Jade technician brings a direct fiber connection into your home or business and connects it to your Premium Wi-Fi setup.
- We help setup your system, test your Wi-Fi range, walk you through our Jade Security system, help you set up additional devices, test your phone line, and ensure you’re ready to fully enjoy the fiber future with Jade.
The main line in the easements and right of ways are buried between two and four feet deep and the fiber drop to the house or to the pedestal may vary between 8 to 12 inches in depth.
The flags or marking in your area were placed by the local utilities companies and help our team identify where the lines are underground. When Jade begins fiber construction, we use these markings to protect against damage to your property or utilities.
The city/county owns small but specific portions of your property to access and maintain city utilities. We work with the city to access these areas as we build our fiber network.
A utility easement allows a utility the right to use and access a specific area of your property for constructing, operating and maintaining gas, electric, water, and sewer lines. The easement is often a permanent restriction on the property so that it transfers ownership with the home or property when sold. Having an easement gives the utility the right to use the land, but the utility does not own it.
A “right-of-way” is the surface and space above and below any real property in the city in which the city has an interest as an owner or trustee for the public for public travel including public streets, highways, avenues, roads, alleys, easements, sidewalks, tunnels, viaducts, or bridges.
During the design phase, the engineering team determines the most efficient way to provide service. They select the least intrusive intersecting rear property point as the general location for a pedestal which is often in the center of four property corners. From that point, the pedestal location is thoughtfully identified based on the following factors:
- Existing underground utilities.
- Location of the underground conduit that will feed the pedestal.
- Proximity to other pedestals.
- Landscape features and/or obstructions.
- Ease of accessibility for crews to construct and maintain the network.