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Using the Free Voicemail to Email Feature

  • Sign in to your email account
  • When you get a voicemail message, you will receive an email from ‘YOURTELEPHONE’ delivered right to your inbox. The message will have an attachment
  • Open the attachment and your media player will play the message
  • If desired, save the attachment on your computer
  • Follow the links in the message to save or delete the message from the voicemail system

Changing your voicemail password

  • Access your voice mailbox
  • Press 9 for the mailbox setup menu
  • Press 2 to change your password
  • Enter your new password and then press the pound (#) key
  • When prompted to verify the password, enter it again and then press the pound (#) key

Recording your greeting

  • Access your voice mailbox
  • Press 9 for the mailbox setup menu
  • Press 1 for greeting options
  • Press 2 to record your greeting
  • Recording your greeting, then press the pound (#) key

Accessing your voicemail from your home phone

  • Dial (719) 206-8100
  • If prompted, enter your password then push the pound (#) key

Accessing your voicemail from a different phone

  • Dial (719) 206-8100
  • Enter your 10-digit phone number
  • Enter your password then push the pound (#) key

Retrieving messages once in your voicemail

  • Sign into your voice mailbox
  • Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear, “You have x new messages and x saved messages.”
  • Press 1 to listen to new messages
  • Press 2 to listen to saved messages
  • Press 3 to delete the message and play the next
  • Press 4 to save the message as new
  • Press 5 to reply to the message*
  • Press 6 to forward the message to another mailbox*
  • Press 7 to skip backward in the message
  • Press 8 to pause the message
  • Press 9 to skip forward in the message

*Voicemail package must be programmed to allow this functionality

Enabling call forwarding to automatically forward your calls to another location

  • Dial *72 and wait 5 seconds for dial tone
  • Dial the forward to number
    • If the station does not answer or is busy, you will need to hang up and repeat the previous steps
    • If you repeat within 2 seconds of the original attempt, you will hear 2 beeps, indicating call forwarding is in effect

Disabling call forwarding 

  • Dial *73 and wait 5 seconds for 2 bursts of dial tone
  • Hang up – call forwarding is now disabled

Enabling Three Way Calling/3 party conference calling

  • Press and release the hook-switch to put the original party on hold
  • Listen for 3 bursts of a dial tone followed by a steady dial tone
  • Dial the number of the third party. You can now speak privately with that person.
  • Press and release the hook-switch to establish the conference connection
  • When the originating party hangs up, all parties are disconnected

Enabling Speed Dial Settings

  • Dial *75 and wait 5 seconds for a dial tone
  • Dial a cone number between 2 and 9
  • Dial the directory number to be stored with the corresponding code
  • Wait 5 seconds for 2 bursts of dial tone, then hang up
  • Repeat steps 1-4 for each number to be stored, using a different code each time
  • To use speed dialing, dial the selected code number and wait 3 seconds for the call to be placed

Enabling Call Waiting

  • An alert tone gives notification of an incoming call. To answer the call, press and release the hook-switch
  • To alternate between calling parties, press and release the hook-switch
  • To end the conversation with the original part, simply hang up

Enabling Caller ID Release

  • Dial *82 to make your number appear on the calling party’s telephone or Caller ID system

Enabling Caller ID Blocking

  • Dial *67 to display a “private” name on the calling party’s telephone or caller ID system