Back to Support
Using the Free Voicemail to Email Feature
- Sign in to your email account
- When you get a voicemail message, you will receive an email from ‘YOURTELEPHONE’ delivered right to your inbox. The message will have an attachment
- Open the attachment and your media player will play the message
- If desired, save the attachment on your computer
- Follow the links in the message to save or delete the message from the voicemail system
Changing your voicemail password
- Access your voice mailbox
- Press 9 for the mailbox setup menu
- Press 2 to change your password
- Enter your new password and then press the pound (#) key
- When prompted to verify the password, enter it again and then press the pound (#) key
Recording your greeting
- Access your voice mailbox
- Press 9 for the mailbox setup menu
- Press 1 for greeting options
- Press 2 to record your greeting
- Recording your greeting, then press the pound (#) key
Accessing your voicemail from your home phone
- Dial (719) 206-8100
- If prompted, enter your password then push the pound (#) key
Accessing your voicemail from a different phone
- Dial (719) 206-8100
- Enter your 10-digit phone number
- Enter your password then push the pound (#) key
Retrieving messages once in your voicemail
- Sign into your voice mailbox
- Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear, “You have x new messages and x saved messages.”
- Press 1 to listen to new messages
- Press 2 to listen to saved messages
- Press 3 to delete the message and play the next
- Press 4 to save the message as new
- Press 5 to reply to the message*
- Press 6 to forward the message to another mailbox*
- Press 7 to skip backward in the message
- Press 8 to pause the message
- Press 9 to skip forward in the message
*Voicemail package must be programmed to allow this functionality
Enabling call forwarding to automatically forward your calls to another location
- Dial *72 and wait 5 seconds for dial tone
- Dial the forward to number
- If the station does not answer or is busy, you will need to hang up and repeat the previous steps
- If you repeat within 2 seconds of the original attempt, you will hear 2 beeps, indicating call forwarding is in effect
Disabling call forwarding
- Dial *73 and wait 5 seconds for 2 bursts of dial tone
- Hang up – call forwarding is now disabled
Enabling Three Way Calling/3 party conference calling
- Press and release the hook-switch to put the original party on hold
- Listen for 3 bursts of a dial tone followed by a steady dial tone
- Dial the number of the third party. You can now speak privately with that person.
- Press and release the hook-switch to establish the conference connection
- When the originating party hangs up, all parties are disconnected
Enabling Speed Dial Settings
- Dial *75 and wait 5 seconds for a dial tone
- Dial a cone number between 2 and 9
- Dial the directory number to be stored with the corresponding code
- Wait 5 seconds for 2 bursts of dial tone, then hang up
- Repeat steps 1-4 for each number to be stored, using a different code each time
- To use speed dialing, dial the selected code number and wait 3 seconds for the call to be placed
Enabling Call Waiting
- An alert tone gives notification of an incoming call. To answer the call, press and release the hook-switch
- To alternate between calling parties, press and release the hook-switch
- To end the conversation with the original part, simply hang up
Enabling Caller ID Release
- Dial *82 to make your number appear on the calling party’s telephone or Caller ID system
Enabling Caller ID Blocking
- Dial *67 to display a “private” name on the calling party’s telephone or caller ID system