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If your Jade Security / Arlo Camera is offline, follow these troubleshooting steps:
- If your Arlo camera or device was working before and now it is offline, follow these troubleshooting steps:
- Is your Arlo device connected to the correct Wi-Fi network?
- For help connecting with Wi-Fi, please call our Wi-Fi Wizards at 719-589-5140
- For Arlo’s Wi-Fi network requirements, visit What are the minimum requirements for installing and using my Arlo system?
- Is your router connected to the internet?
- Wi-Fi router: If your router isn’t connected to the internet, you can try unplugging your router, waiting 30 seconds, and plugging it back in. If your router still does not connect to the internet, please call our Wi-Fi Wizards at 719-589-5140
- Is there Wi-Fi signal interference?
- Environments with multiple Wi-Fi networks, Wi-Fi devices, or frequencies can cause signal interference. If possible, minimize the number of networks, Wi-Fi devices, and transmitted frequencies in the area where you place your camera.
- Is your Arlo device receiving power?
- If your Arlo device uses a battery, make sure the battery is charged (and properly inserted, if the battery is removeable). The Arlo app lets you know if your battery is low.
- If your Arlo device is plugged in to an electrical outlet or solar panel charger, make sure that the connections are secure and that the outlet or solar panel is receiving power. We recommend that you use only Arlo cable accessories that are compatible with your Arlo product. Avoid using third-party charging cables.
- Turn your Arlo device off and on:
- If your Arlo device uses a removeable battery, remove the battery for ten seconds, then reinsert the battery. If you are using a wired device, unplug the power for ten seconds, then plug the device back in.
- If you can’t turn off your device, go to the next troubleshooting step.
- Is your camera too hot or too cold?
- If your outdoor camera is too hot or cold, the Arlo app displays a warning, and the camera shuts down temporarily until it reaches a safe operating temperature.
- For more information, visit How do I keep my Arlo batteries charged in cold weather? and Are Arlo cameras weatherproof?
- Check Arlo service status.
- Check Arlo’s status at status.arlo.com to stay up to date with our latest service updates.
- Perform a factory reset on your device.
- If you tried all the above options, and the Arlo app still shows that your device is offline, remove your device from the Arlo app and factory reset it. Then reinstall the device.
- For help factory resetting your device, visit How do I factory reset my Arlo camera?.
- Is your Arlo device connected to the correct Wi-Fi network?
Legend:
- Spotlight: Activate the integrated spotlight manually, or set it to trigger when motion is detected. For more information, visit How does the spotlight on my Arlo camera work?.
Note: The Arlo Essential Camera (VMC2020) does not have an integrated spotlight. - Microphone: Use the integrated microphone to have a full two-way conversation with someone on the other side of your Arlo Essential wire-free camera.
- Light Sensor: The light sensor is used to determine when to trigger the integrated spotlight. For more information, visit How does the spotlight on my Arlo camera work?.
- Camera LED: Determine the status of your Arlo camera by referring to the LED indicator. For more information, visit What do the different LED behaviors on my Arlo camera mean?.
- Full HD Lens with 130-Degree Field of View: View your videos in full HD and capture a wide viewing angle for motion detection.
- Weather Resistant Camera Housing: Use your Arlo Essential wire-free camera indoors or outdoors. For more information, visit Are Arlo cameras weatherproof?.
- Speaker: Deter intruders by activating the siren on the integrated speaker. For more information, visit How do I turn the siren on my Arlo camera on or off?.
- Sync Button: Use the sync button to initiate onboarding, factory reset, or shut down the camera. For more information, visit How do I use the sync button on my Arlo Essential wire-free camera?.
- Charging Port Cover: Pull the cover to access the micro USB charging port, and charge the camera indoors or outdoors. For more information, visit How do I charge my Arlo Essential wire-free camera?.
- Screw Mount Hole: Use the screw mount hole to attach your camera to the included screw mount. For more information, visit How do I mount my Arlo Essential wire-free camera?.
Note: The Arlo Essential XL Spotlight Camera (VMC2032) has an additional screw mount hole at the bottom of the camera, next to the charging port cover.